Booking Conditions & Cancellation Policy
Booking Terms and conditions:
We strongly recommend you to TAKE OUT TRAVEL INSURANCE!
The aim of these terms and conditions is to facilitate the most efficient operation of the Inn the Tuarts Guest Lodge and the peaceful enjoyment by our valued guests. Your willing co-operation is greatly appreciated.
Bookings require 25% deposit and the balance of the booking 61 days prior to arrival date.
All bookings cancelled due to instrastate travel restrictions will be refunded in full. Interstate and Overseas border closures do not apply
Please ensure that you read the booking conditions carefully prior to booking.
Credit Card Surcharge: We accept Visa, MasterCard, UnionPay. 1% credit card fee will apply to all credit card payments. You are welcome to pay by direct bank transfer with no fee. Email us for the details to firstname.lastname@example.org.
Cancellation or Amendment Fee
• 61 days or more full refund less $250 cancellation fee
• 60 days or less, no refund is given.
Full refund if cancelled due to State travel bans due to COVID19 pandemic. Interstate and overseas border closures do not apply.
Check-in and Check-out times
Check in is from 2.00 – 5.00 pm. If arriving later please contact us by phone or e-mail to ensure check-in arrangements can be made. Earlier check-in may be available on request subject to availability, and extra cost as per late check out. Important, Please note that requests for early/late check-in/out are requests only and will only be confirmed if you contact us on the day.
Check out is 10.00 am. Later check out times may be available subject to availability
Photo ID and a valid credit card (MasterCard or Visa) is required at check in.
Damages and replacements
Please be aware that all guests, including group bookings are responsible for the cost any and all items removed from the property and any and all damages that they or their travelling companions cause. The cost of which will be charged to your credit card and/or deducted from group bonds and a receipt will be forwarded by email.
Thank you for your kind consideration and understanding.
HOUSE RULES FOR GUEST STAYING AT INN THE TUARTS
LOSS OR DAMAGE TO PROPERTY
Damage to the property and/or loss of items from either the rooms or public areas will be charged for at retail prices and/or commercial trade hourly rates. A list of items and costs is available on request. The guest authorises the Manager to charge his/her credit card for any loss, damage or monetary contribution for which any guest is liable under these conditions or otherwise.
An inventory is provided within the room booklet – please check it and advise of any missing or damaged items as you could be charged losses or damages.
We have a strict NO SMOKING policy for all indoor areas
The property must not be used for unlawful purposes.
We do not accommodate pets unless arranged with the owners.
We have made every effort to represent the property accurately on our own and other websites, and in advertising. However, we will not be held liable for misinterpretation or inaccuracies on third party sites or advertising. If you are unsure or information is unclear, we invite your enquiry.
Property left by a guest after departure will be held for 7 days, and will be returned by surface post if requested by the guest at post and packaging cost plus $20 for time and travel. (Please check all wardrobes and drawers before vacating the property).
We collect information about you solely for the purpose of the legitimate operation of this accommodation business, and to refine and improve our service delivery. It is not shared or provided to others other than where essential as above, without your written permission.