Booking Conditions & Cancellation Policy

ACCOMMODATION BUSSELTON WA BED AND BREAKFAST B & B GUEST LODGE

BOOKING WITH CONFIDENCE DURING THE COVID19 PANDEMIC

Our usual booking condition do not apply if booked during the COVID19 travel restrictions.

Group bookings require $50 deposit with 10% deposit when travel restrictions are lifted and the balance of the booking 60 days prior to arrival date.

All bookings cancelled due to travel restrictions will be refunded in full.

 

Booking Terms and conditions:

The aim of these terms and conditions is to facilitate the most efficient operation of the Inn the Tuarts Guest Lodge and the peaceful enjoyment by our valued guests. Your willing co-operation is greatly appreciated.


We strongly recommend you to TAKE OUT TRAVEL INSURANCE!

 

WE ARE AN ADULT RETREAT - WHOLE OF LODGE GROUP BOOKINGS HAVE NO AGE LIMIT

We remind all guests that we are an adult retreat catering for children 12 years and older.  Guests arriving with small children may not be able to stay and could forfeit their booking with no refund.  Please contact us before making your booking if you are unsure. 

Booking Terms and Conditions - Accommodation Busselton:
Please ensure that you read the booking conditions carefully prior to booking.

Credit Card Surcharge: We accept Visa, MasterCard, UnionPay.  1% credit card fee will apply to all credit card payments.  You are welcome to pay by direct bank transfer with no fee.  Email us for the details to stay@innthetuarts.com.au.


Deposits 

                                                                                        
Standard bookings
• Bookings made 14 days or more prior to arrival:
• Deposit is 1 night’s tariff.
• Balance is due 14 Days Prior to arrival.                                       
• Bookings made within 14 days of arrival:  Full payment  is required.

Members and/or Email Discounted or Special Offers e.g. free nights, reduced rates are Fully Payable and Non Refundable


Peak Season, School Holiday and Events Bookings
• Bookings require a deposit of 50% of tariff
• The balance is due 31 days prior to arrival.


Whole of Lodge Bookings
• 25% on total cost at time of booking with the balance due 61 days prior to arrival.

 

Cancellation or Amendment Fee 


Standard b ookings                                                                                                       
• More than14 days before arrival  full refund less $50 admin fee  
• 14 days or under - No Refund 

 
Events and peak season and school holiday bookings  
• 31 days or more prior, 1 night tariff  fee
• 30 days or less than 30 days prior, no refund is given.


Whole of Lodge Bookings
• 61 days or more full refund less $250 canellation fee
• 60 days or less, no refund is given.

Full refund if cancelled due to State travel bans due to COVID19 pandemic.

Gift Vouchers - fully payable and non refundable

Members and/or Email Discounted or Special Offers e,g, free nights, discounted rates are fully payable and non refundable.


Events - Leeuwin Concert, Southbound, Ironman, Cock of the Bay, Jetty Opening and any other publicised regional events. Peak Season - Easter, Australian Day, Anzac Weekend and Summer School Holidays


No shows or early departures (all bookings)  No refund  is given.

                                                     
Important Note: Travel insurance is available to cover against loss of pre-paid travel expenses, due to unforseen circumstances, such as accident, illness, etc. Ask for a domestic cancellation policy for Aust. residents, which may be as little as $30 pp, or it forms part of international travel insurance for overseas guests.


Payment for bookings may be made by credit card, cheque or bank direct deposit (please call or e-mail for bank details). Clients wishing to pay cash can do so on arrival, when the pre-paid deposit will be refunded if required.


Check-in and Check-out times - Accommodation Busselton:

Check in is from 2.00 – 5.00 pm. If arriving later please contact us by phone or e-mail to ensure check-in arrangements can be made. Earlier check-in may be available on request subject to availability, and extra cost as per late check out. Important, Please note that requests for early/late check-in/out are requests only and will only be confirmed if you contact us on the day.

Check out is 10.00 am. Later check out times may be available subject to availability

Photo ID and a valid credit card (MasterCard or Visa) is required at check in.

 

Damages and replacements

Please be aware that all guests, including group bookings are responsible for the cost any and all items removed from the property and any and all damages that they or their travelling companions cause.    The cost of which will be charged to your credit card and/or deducted from group bonds and a receipt will be forwarded by email.

 

Thank you for your kind consideration and understanding.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HOUSE RULES FOR GUEST STAYING AT  INN THE TUARTS

PUBLIC AREAS, NOISE, PARTIES AND ALCOHOL

Inn the Tuarts is a quality, Guest Lodge/Retreat for a mostly adult market seeking to escape the hustle and bustle and stresses of life.  For the comfort of others we request that all guests maintain low levels of noise and appropriate social behaviour in and around the property at all times. (Not applicable to Whole of Lodge group bookings)

GUEST LOUNGE – OPEN 8.30AM TO 9.30 PM

POOL AREA  AND BBQ FACILITIES – OPEN 8.30AM TO 9.30PM

Available at other times by arrangment

Guests are requested to observe closing times for public areas being the Pool Area and the Guest Lounge which is 9.30pm.  As Rooms 4 and 5 open onto the Pool Area, the Pool Area and the Pool will be closed from 9.30pm to 8.30am and the pool gates locked.

The property is not licensed to supply alcohol however, BYO is permitted.

Whilst we enjoy the occasional and responsible consumption of wine, beer or spirits in moderation, drunken, noisy or antisocial  inappropriate behaviour will not be tolerated and such guests not complying with requests to immediately desist will be required to leave the property via a taxi to called relocated intoxicated guests if necessary.  No refund of tariff will be provided in such cases and any costs will be charged to the offending guest.

Parties in public areas or guest rooms are not permitted, with the exception of whole of lodge bookings and those specifically pre-booked functions as such weddings and anniversaries or events as arranged with consent of the owners.

This property is provided for paying guests and as such guests are advised that the property is not available for the use by any other persons including guest’s family or friends without the expressed permission of the owners.

LOSS OR DAMAGE TO PROPERTY

Damage to the property and/or loss of items from either the rooms or public areas will be charged for at retail prices and/or commercial trade hourly rates. A list of items and costs is available on request. The guest authorises the Manager to charge his/her credit card for any loss, damage or monetary contribution for which any guest is liable under these conditions or otherwise.

An inventory is provided within the room booklet – please check it and advise of any missing or damaged items as you could be charged losses or damages. 

NO SMOKING, PETS, GUEST’S PROPERTY AND WEBSITES

We have a strict  NO SMOKING policy for all indoor areas

The property must not be used for unlawful purposes.

We do not accommodate pets unless arranged with the owners..

We have made every effort to represent the property accurately on our own and other websites, and in advertising. However, we will not be held liable for misinterpretation or inaccuracies on 3rd party sites or advertising. If you are unsure or information is unclear, we invite your enquiry.

Property left by a guest after departure will be held for 7 days, and will be returned by surface post if requested by the guest at post and packaging cost plus $20 for time and travel. (Please check all wardrobes and drawers before vacating the property).

CHILDREN

This property is an adult retreat. It is not recommended for children under 12, also we appreciate older children's respectful and appropriate behaviour.

PRIVACY POLICY

We collect information about you solely for the purpose of the legitimate operation of this accommodation business, and to refine and improve our service delivery. It is not shared or provided to others other than where essential as above, without your written permission. We will not contact you to promote Inn the Tuarts special offers, etc unless you fill in the “Membership” section on our website, or unless you otherwise request us to do so.

 

Contacts